Ombudsman: Public Services Standards in Papua and Papua Barat Low


Jakarta, Jubi – The Ombudsman of the Republic of Indonesia said based on their latest study on 22 ministries, four have lowest standards of public service and are categorized as red.

The four ministries are the Ministry of Defense (score 54.3), the Ministry of Religious Affairs (51.95), the Ministry of Social Affairs (50.5) and the Ministry of Education and Culture (49.5), reported the Ombudsman of the Republic of Indonesia launched in Jakarta on Wednesday (16/12/2015).

Meanwhile six ministries that scored high standards of public service are the Ministry of Health, the Ministry of Industry, the Ministry of Energy and Mineral Resources, the Ministry of Trade, the Ministry of Agriculture and Ministry of Environment and Forestry.

Of the 15 institutions assessed, three are categorized in the red zone namely the National Narcotics Agency, the National Professional Certification Agency and Research and Applied Technology Agency.

Three others are considered to meet a compliance of high standards of public services (green zone) namely the Investment Coordination Board, Central Bureau of Statistics and the Policy Institute of Government’s Good and Service Procurement. While nine institutions were considered to meet a compliance of medium standard of public services.


For provincial level, there are 12 regions categories into lowest standard of public services, namely Papua, Papua Barat, Sulawesi Tenggara, Maluku, Central Kalimantan, Central Sulawesi, Jambi, Bengkulu, Nusa Tenggara Timur, Banten, Sulawesi Barat, Maluku Utara and Gorontolo. And three regions are categorized into high score that are Sulawesi Selatan, Jawa Timur and Kalimantan Selatan, while 18 provinces have medium scores.

Meanwhile for regional level, of 64 regencies, three regencies have the high scores for public services standard that are Kubu Raya, Deli Serdang and Tanah Laut. As many as 39 regencies have the lowest scores including Lombok Utara, Sigi, Mamuju, Boalemo, Majene, Maluku Tengah and Biak Numfor. Meanwhile 12 regencies have medium scores that are including Karangasem, Lahat, Gianyar, Aceh Tengah, Majalengka and Badung.

There are three municipalities to meet compliance of high standard of public service of 50 municipalities, namely Kota Pontianak, Kota Lubuk Linggau and Kota Yogyakarta. Meanwhile 19 municipalities are categorized into medium and 28 have low score.

The Head of Ombudsman of the Republic of Indonesia, Danang Girindrawardana in Jakarta on Wednesday (16/12/2015) said this result is a portrait of compliance in the public service that must be addressed to be improved by the government.

“President must take this as a serious concern,” he said.

Meanwhile the compliance of the public service standard has been mandated in the Law 25/2009 about Public Service. (*/rom)

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